I ordered a dog carrier from Handsnpaws and asked it he delivered ASAP. After 10 days, I emailed and asked when it would be delivered. They stated I had selected 15 days to process. I did not.
If they waited 15 days, they would be delivering to an empty address. I sent 4 emails stating it would need to be cancelled if it would take that long, and I notified Visa to cancel.
I do not think anything justified them telling me I was a jerk and to go to hell. I am sure many customers get into frustating situations, and stress out. I have almost never ordered over the internet and now I will be sure not to.
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