I ordered some dog boots but when they arrived, after carefully opening the package and not allowing the item to touch my dog, it was obvious they were not going to fit my dog.
An e-mail from the company after returning the items, said I did not send an invoice (I did) and that since the packaging was damaged, they would have to donate the items. When I explained that the items did not touch my dog, they told me. Why am I arguing (I wasn't, I was just trying to explain), they said they would give me a refund.
After receiving only a $25 credit for $40 of items, this is the e-mail I received after I truly did complain.
"If you feel that way about it, you can take the raggedy packaging you send us and pay us for that. What you expect us to do with that we do not now. Also, instead of being low class, just read the returns that everyone else follows. No special treatment for people who act without class. And yes, there's restocking fee. If you can't calculate that, get yourself a calculator or take a remedial math class. The new items you're exchanging are NOT returnable. So hopefully, this will be the last we see of you."
Customer Support
[email protected] (Queries)
[email protected] (Returns)
602-522-8300 (New Phone Orders Only)
Http://www.HandsNpaws.com
I sent an e-mail asking for the person's name and his/her position in the company but did not receive a reply.
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