I ordered a $53 dog sweater from HandsNPaws through their website. After 10 days I hadn't heard anything so I tried to find out what the status of my order was. Silly me. What was I thinking? I got back a snippy response. I wrote back and said that if they were going to be smart a* with me they could just cancel my order. Here is the exact, unedited e-mail they sent me in response to my saying that:
"Subj: Re: FEEDBACK: Order 12-3370: Order
Date: 1/4 2:57: 43 PM Eastern Standard Time
From: HandsNpaws
To:
Reply-To: [email protected]
Sent from the Internet (Details)
Guess what, I pulled it from the shipping queue. You
can take your $53 order elsewhere. You ordered Dec 24
over a holiday week so you can take your $53, Ms. Big
Spender and invest in a math or reading class. How you
like them apples?"
I called their number to complain about this rude e-mail and got some answering service for Sophistication Alley, Ltd, whoever they are. A few days after I made this phone call I got an e-mail saying my order had been shipped and I could get 15% off my next order. No apology. No explanation. I told them to forget it.
To this day NO ONE from HandsnPaws has ever apologized.
Save yourself a hassle and don't bother dealing with these people. They're a bunch of losers.
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