I tried several types of software from Ascentive. The first time about Oct. I was hounded with email and subsequently stupidly subscribed twice for the same software.
I abandonded the software after compaining and never receiving the refund. I then tried Active SApeed and canceled the software by internet and received the notice of cancelation on the 17th of April.
Just when I thought I was home free on the issue, they charged my credit card again on April 24th for the software after the aforementioned approved cancellation.
I was on the phone with the following person for over one hour arguing and submitting emails proving that another company rep had spoken to me on the 17th of April and approved the cancellation.
Majidah
Customer Support Representative
Ascentive LLC
(215) 320-6000
She then proceeded to tell me that my subscription was in fact cancelled but that no one told me I would get a refund. She then said that I had no record of the conversation with the company and that I was now outside of the 30 day trial period and not eligible for any money being returned.
I started questioning the Owner of the comapny adrress and name and she just flat hung up on me after the hour on the phone. She is obviously a a trained goose step employee who does not care how the company makes thier money. The fact that they will not give prompt and fast, courteous refunds shows how bad they really are. I am so disgusted with Ascentive Software and all thier garbage programs. They simply do not work. Buyer Beware!!!
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