I did try to get their email address to respond to them but I could not find a valid address on their website. Following is an excerpt from their email to me:
Dear,
Your annual subscription to Ascentive software ActiveSpeed will automatically renew on.
Renewing is easy!
Step 1:
Download the latest version of ActiveSpeed.
Step 2:
Run ActiveSpeed to find out if your Internet connection is slowing you down.in just minutes you can determine if your system settings are fully optimized.
Step 3:
Because you are a valued customer of ours, we provide the convenience of automatically renewing your subscription to ActiveSpeed for an additional year at $29.95
This will be processed through your current credit card on file. If your credit card has changed or been updated, please contact Customer Service to insure there is no disruption in your ActiveSpeed service
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