Complaint / Review
Ascentive
Misrepresent software costs

The Ascentive company markets a software called ActiveSpeed which is supposed to increase your Internet Speed by as much as 300%.

The company features a "FREE" 30-day trial period, however, they force you to pay for it up front with a credit card.

The software did not increase my Internet speed by even 3%. I requested they cancel membership on the 30th day, and was told it was too late. The emails I received from Ascentive were ridiculously unprofessional, arrogant, and uninformative. It took several attempts before the finally referred me to a completely separate webpage where they had all the fine print.

I reported them to the Better Business Bureau (I would highly recommend everyone do that) and they were forced to respond professionally. However, they still refuse to refund the $39.95 for their worthless software.