Complaint about improper billing by Netscape.com
On April 26 I signed up for a trial 30 membership (and money-back guarantee) with Netscape.com (ID: j. [email protected]), but when I discovered that I was due to be billed the next day, April 27th for service, I contacted Netscape customer service and demanded that my account be cancelled immediately before any such billing. The person to whom I spoke, Michael, told me that this was a mistake, and that I would be billed on May 26th after a 30-day trial. However, I was billed the next day in my PayPal account, and although it was unsuccessful at that time, this spurred me to call Netscape again, and I spoke to a representative named Rachel who advised me that the first representative was wrong about the 30 day trial and billing after that period, instead of in advance. I asked her to close my account, and stop all billing, but found out from PayPal that this money for membership fees was taken out of my account, even though I had asked that my account be closed.
So, I called today, and spoke to a Netscape representative named James, who finally did cancel my account, and gave me a cancellation number (1855759), but the charges were not reversed, and a Mrs. Davis, who identified herself as a supervisor came on the phone saying although a mistake had been made, the company would not reverse the charges.
We have already filed a complaint with the Attorney General of Nebraska (on April 30), and if necessary will join with other dissatisfied customers to bring a class action lawsuit of the nature that was filed against America Online in 2004 for similar misleading and dishonest business practices. I am demanding that my funds be returned immediately to my account, or I will make serious trouble for your company. Properly close my account, and immediately reverse charges.
P.S., I have contacted usacomplaints.com (usacomplaints.com), so that thousands will know of your dishonest business practices, and will avoide your ser.
0 comments