My complaint is not necessarily with Sprint but with 3 other companies that 'slammed' my telephone bill.
On a recent bill I received from Sprint I was alarmed to see nearly $60.00 for 'Other Charges and Usage'. Upon checking the details of the billing statement I discovered entries for 3 companies I was unfamiliar with.
These were:
1) ESBI aka VoiceExpress 1-888-300-3724
2) Intellicom 1-888-296-8079
3) ILD aka SurSafe Internet 1-800-433-4518
My first step was to call Sptint. Their representative told me that my account with Sprint would be noted that I was disputing the 3 mysterious charges. I was also informed the Sprint could not credit my account but that I should contact the companies directly.
I was successfull in my efforts to talk to actual people at each of the listed telephone numbers (as listed above). Each company's representative stated that their companies would issue credits toward my bill with Sprint.
ESBI [VoicXpress] 1-888-300-3724 was finally persuaded to agree to cancel my account with them. They gave me a confirmation reference#.
Intellicom 1-888-296-8079 also was persuaded to cancel my account and said they wouls issue a credit. They would not give me a confirmation number but promised to send a confirming e-mail. I did receive the e-mail within the promised timeframe.
ILD [SurSafe Internet] 1-800-433-4518 also agreeded to cancel my account and did, as promised, send a confirming e-mail.
I have not received a new bill from Sprint to verify if these 3 mysterious new services have actually been cancelled and credits issued.
If and when you talk to these companies you will have to endure long time delays, extended hold times, and even those irritating automated menu schemes. Keep a magazine or newspaper handy to read while they delay your chance to talk to a people [ I know it should be person]
The telephone numbers I have listed worked on 04/24.
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