I recently purchased a Sony laptop at the Best Buy Milpitas store in California on the condition that the OS could be upgrade from Windows XP Home to Windows XP Professional. The Service team (geek squad) member offered to upgrade the OS from Windows XP Home to Windows XP professional at a charge of $79. The geek squad was unable to perform the upgrade and refunded the fee of $79. I returned the computer as it was not useful without the upgrade. I was charged a restocking fee of 15%. This is outrageous and I think I should get a full refund.
Needless to say, I will not be shopping at Best Buy ever again.
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