First let me tell you that I am a seller with over over 800 positive feedbacks, 200 of those came from purchases I made. I recently purchased 2 video games for my daughter from a seller with over 75,000 feedback.
After 3 weeks the item had still not come so I contacted the seller and asked for the shipping info. He gave me a confirmation # showing it delivered to an adress I have never even seen! I asked him how could this be, my paypal info has the correct adress. This seller (with 75,000 feedback mind) called me a liar and threatened to report ME for fraud.
Well I contacted Paypal by phone and told that the seller was not covered under the seller protection program because he did not ship to my confrimed adress as stated in the paypal payment and to go ahead and file an item not received report. After I opened the report the claim was denied in a matter of hours (yes I said HOURS paypal CAN work fast when they feel like it.) Of course I contacted them again and reopened my claim only to have it immediatley denied once again. Third time the same.
Meanwhile I have been contacting the seller (always using professionalism and tact) only to be insulted and told that he knows several paypal and e-bay executives and that is why my claim will not be taken seriously. I have also requested the sellers contact information 4 times so that I may personally file a lost package form with the postal service (so I can find out where it really is) only to be completley ignored.
So so far I have been ridiculed and called names by a seller, ignored by e-bay and paypal just turns their heads. Most importantly, I am out my money!!!
Well I will admit that I made 1 stupid mistake, when I checked the seller's feedback I only noticed that it was a 99.4%, but I wasn't thinking that when you have 75,000 feedbacks and only a 99.4% it means you have received 500 negative feedback. Now I will admit that in that many transactions a seller will pick up a few negatives, but 500? That's alot of unhappy people.
When I read some of the negative comments I understood that this guy was a totally rude, unprofessional, tactless jerk. Every one of his negative comments had a reply with some smart a— remark and a slew of insults. He always has to get the last word.
Of course everyone knows that paypal and e-bay are already known to be an absolute RIP OFF, it makes it rather difficult for sellers to make any money (that doesn't mean they should rip off their customers though.)
My advice to anyone would be to pick a reputable seller (ie. If the seller has ticked off 500 people avoid them completly,) don't expect that paypal is going to offer you ANY protection in any way, even if you follow their rules to a T (that goes for buyers and sellers,) and keep your eyes open for the next class action lawsuit against paypal because I'm sure that there's another one just around the corner.
P.S. The seller in question is budgetvideogames, his name is Steve, and it's best to just avoid him altogether.
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