On September 13, I purchased a mug set from crabapplesoap.com after doing a search online. I was in a bit of a hurry to have this gift delivered, so I didn't research the company. Big mistake.
I continued searching online and immediately found a better deal on a better item, so I went back to the website to find a customer service number to cancel the order, however, the website stated their phone lines were down due to an overwhelming amount of orders. The date on there was from 2004.
After my purchase, I received an email from them confirming my purchase and that's pretty much the only thing I ever received from them. I replied back asking them to please cancel my order, but never received a response. I sent a total of 4 emails to them on 9/13/05,9/15 & finally 9/19/05 and again, never received a response even though the website claimed a response to emails would be sent within 24 hours.
I went ahead & filed a complaint with the Better Business Bureau on 9/19/05 after many attempts to cancel and get my money back. It was then that I found out this "company" had 6 complaints on file and had only responded to 1. If you do a search now, there's a total of 27 complaints, 25 of which have been filed in the last 12 months (as of 2/15/06).
Unfortunately, my bank could not reverse the charges since I did authorize it, so to this day I haven't received a refund, reply or my order which I really don't care to receive. I waited about 6 weeks before calling the Better Business Bureau to follow up on my complaint and they advised me that it had been escalated due to the high number of complaints this company has received, unfortunately, there was nothing more they could do for me. I tried getting a phone number through 411 under the company name and also under the founder and owner listed on the website but they only have disconnected phone numbers.
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