I recently moved and I had Cox transfer my previous services to my new address. On Jan 12th, I tried to connect my cable modem and it didnt work.
I called Cox several times and spoke to several representitives that were unable to help. I asked each of the representitives to verify the MAC address of my cable modem and they did not do it. It did turn out that the problem was that Cox did not properly enter the MAC address into their servers, preventing me from accessing the internet.
Instead they scheduled a tech to come out to my house (against my wishes) on the 20th. He was almost 2 hours late, rude, and refused to listen to me. He didnt fix the problem and instead put a charge on my account for $50 for the trip visit. I called Cox again that day and got a great tech that resolved the problem and admitted over the phone that the error was solely Cox.
I then talked to billing to get the charges resolved and he also agreed with me that Cox made a mistake. The $50 trip fee was then rejected by a supervisor on Jan 25th. I called back on Feb 1 and spoke with another billing representitive that made a second request for the $50 trip fee to be removed from my account.
I am very frustrated and have spend over 8 hours now trying to resolve this problem. I have asked several times to speak with a manager only to be rudely refused to do so. I am an IT professional and it is truly embarrassing how poorly Cox has treated me. I just want the $50 back.
The tech was horrible and didnt know what he was doing and only messed up the cable wires at my home.
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