I got my cable installed in my new apartment by RCN, even though it took three attempts because the tech would NOT wait five minutes for the building manager to let him in.
Instructions are always left by me to buzz the building manager because, like most people, I have a job I need to keep. I can't be sitting around waiting for these guys to show up.
The cable went out a week ago. I am still without cable. I've called several times to complain to no avail. The tech came out once already and fixed nothing. Apparently he charged me for his "work" anyway. I've called again and a tech will be here tomorrow (God willing).
I've been told over the phone that there's a $50 "not at home" fee, a $50 tech fee and $35 per HALF HOUR that the tech is there if it's a problem on my end. How am I supposed to know that it's a problem on my end or not?
I've had no help from anyone and I'm at my wits' end. RCN is the only game in town and I have no other options. Someone please send me some advice!
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