My husband applied with an online payday loan company. It said he was approved to get $300. Then they sent him an email telling him that he needed to fax a copy of his ss card because they had trouble verifying his info. So he did that & they said he coulnt get the loan. That was on the 20th of this month, Dec.
On the 29th, we had a charge of 21.95 for a check. When I pulled up an image of this electronic check, it was dated the 23rd of dec. It has a box on it saying to call 1 866 898 2437 for customer service. I spoke to my husband who was at work & explained what that charge was for because he didnt know what it was either. He said he never applied for any roadside program because we have roadside with our insurance.
I called the number lised & they wanted my last name & bank acct number so they could pull up the account. So I did so & she said that it was under my husbands name & I said that I knew that & that he did not apply for this. She was quite short with me & put me on hold for a minute. She came back & said there was an application that he filled out & he did it on the 21st & would I like her to send it to us? Of course I said yes. Then she asked if I wanted to cancel the service & I said most definately yes. So she supposedly did this & she gave me a conformation number. I said he didnt even ask for this & she said they had to speak to him because it was under his name. I said well I will 3way call with him, she said hold on a minute & evidentally she just hung up.
So I got my husband on the phone & then called this number again with my husband on the phone. I said nothing & my husband did all the talking. He went through basically the same as what I did but they did not ask him for our bank acct number. She got very short & said she didnt know what he applied for or when. Then I spoke & tried to say that the previous person said that it was applied for on dec 21. But when she heard 2 people on the phone she got very angry & started yelling & said they dont give refunds or phone calls with 2 people. She totally talked over us & my husband was saying I didnt apply for this but she said the service was good till the end of the month so enjoy it, then she hung up on us.
I called her back & simply asked for the supervisor's name & the company address & they refused to give it to me & then she said oh, you are the crazy person that has called twice before. I could not believe that she just slandered me. I got very upset, they were laughing & saying stuff in the background. All I could hear was them calling me an asshole! They hung up agian & simply said supervisors name & the address, she transfered me & I asked the next person & she very politely said I can help you with that. Then she said it was Santa Ho. She started saying all kinds of crap & laughing at me then she told me happy new year & that she was instructing all the operators to just hang up on me when I call.
Then I get curious & went online to see if I could find the company name & address, I found numerous complaints about them & all the names they use. They also have another address at 334 Cornelia St Ste 526 in Pittsburg Ny with the same 866 phone number. I cannot believe what they did to me in addition to stealing money from us. When I told her that she just got a slander suit against her for calling me those names, she said, bring it on bitch! I am positive that the 10 dollar payday loan is where this came from. I am so upset that they now have every bit of my husbands information down to his drivers license #, his mothers maiden name, ss card, our banking info & basically his entire identity. My husband drives truck for a living & this could effect us in a way I dont even want to think of. They have his drivers license info! We just wanted a few extra bucks for xmas to finnish our 4 kids up. I just cant believe that in the 4 years that I have been online, something like this could happen to us. I am the safest person online, I never open emails that I dont know about, I never fill out forms that I do not look over first, I never click on anything I am not sure of first. I would have never went any further on that application that he filled out when I saw it asked for my mothers maiden name. There is not way they can verify my husbands work & bank info with his mother's name.
We plan of talking to our attorney about this & taking them to court for whatever I can get out of them & I urge those victims of this scam to do the same. Of course we didnt get anywhere with our bank either, they said it wasnt there error & they couldnt do anything about it.
Please, beware of this scam, & be safe online. I hate for anyone else to be affected by this company. We have already stopped my husband's direct deposit & plan on changing banks immediately.
Good luck to all.
Cheryl
girard, Ohio
U.S.A.
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