I bought a laptop computer from this company. I have had
problems with the computer from the day I got it. I called and called and only got the run around on how my computer would be fixed.
So finally after calling one day, someone tells me that I have to call HP to get my computer fixed. I called HP only to find out that the computer that was sold to me was a refurbished computer and so HP referred me back to Nationwide. I was told by the salesman that my computer was new.
My contract says that I have a 24 month warranty. Also, I was supposed to pay off my computer in 24 months, but I paid it off in 7 months. They listed my account as written off because they could not earn the interest on early payoff!
When I called to have my warranty honored, they tell me that Nationwide is no longer in existence although Fresh Start now owns Nationwide-Computers.com.
The persons behaved in an unconcerned manner and DID NOT care! They tell me that although that have bought all of Nationwides account, they only handle accounts that still owes them money and they are only a financial lender!
My account was bought by Fresh Start. They tell
me that I have to deal with the salesperson and the previous owners who have filed for bankruptcy who won't help me and although Fresh Start bought Nationwide Computers, they won't help me either.
Fresh Start says I am stuck with a faulty computer from which I have had problems with from day one. They lead me around and around in circles. Especially Heidi. What a
great fence guard she is! She feigns ignorance VERY well. I am now stuck with faulty computer no one will fix and I have 8 months left in my warranty and I am out of all my money.
I make $7 an hour and I work hard. This is what they do to working class people!
Desired Settlement: Replacement or Refund
Settlement Explanation:
I want a NEW computer as told by the sales person that has the $1800 worth of features. Even for as little as $1400, I have seen computers that have 100 GB of hard drive space, 512 rams of memory with a Centrino Processor Speed of at least 1.5 GHz and Windows XP, Microsoft Office, DVD recorder, Anti-Virus and burning software of some sort OR I want a full refund.
Customer Service Reps & Manager: Mr. Mark, Ms Wright, and Gussie Fort
Product or Service: HP Pavilion Laptop
Model Number: ze4500
Account Number: I-62000 or 320029368
Order Number:
Salesperson: BillWhite
Payment Made: Yes
Purchase Price: 1800.00
Disputed Amount: 1800.00
Payment Method: Credit
Purchase Date: 03/23
Problem Date: 04/01
Complaint Dates: 4/14,5/1,5/15
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