On Jul 20, 2005, my husband and I went to Aaron's in Roswell, NM, to lease a used computer. We decided on a new Dell. After we were shown the computer and told the price, we went to sign the papers, and just as we were about to sign, we were told they had made a mistake and it had been leased before. We agreed to go ahead and take it. I asked the manager if, since it was used, the price would be less, and he gave us 30 percent off each monthly payment. We brought the computer home, and it did not work. We could not download any of the necessary software. I called them that night (the same day I bought the computer) and was told they would bring me a different tower the next day by 7pm. They never showed up. I called again and was told they had forgotten and would be here that night by 7. They never showed. My husband called on Saturday and threatened to call the owners, etc. They told him they would be at my house by 2, and they actually showed up. They brought me another tower and speakers. The one I was leasing had a DVD burner and a CD burner on it, and the one he brought me had neither, but I was told they were the same price so it did not matter. Then, as soon as he left and the computer heated up, the fan started making a noise.
When we signed the papers and made the first payment, I paid the remainder of July and all of August, making my next payment due on Sept 1st (which I asked them three times to confirm). Three days ago I received a payment slip telling me it was due on Aug 15th, 5 days before I ever went in and 2 weeks early. This time I went to Aaron's and, as usual, the manager was not in, so I went off on the assistant manager, telling him how the computer did not work and how my payment was wrong, etc. I told him I was keeping the computer until Sept 1st, when my payment was due (they will not refund any of your money if you return it ahead of time). On that day I would return it in the same condition I got it in. Then he told me to give him a chance to make it right, and that his district manager would be in on Wednesday the 10th and he would call. As you can guess, he never called, so at 6:30 I called them. He told me, "Oh, I have not forgotten you, I am talking to the district manager right now about it." As you can well guess, I have yet to hear a word from them. On Sept 1, I will return this computer. I told the guy that I went in with good intentions of buying this computer and was sorry to say they did not have the same intentions on selling it. We feel like we gave them a lot of time and chances to make it right, but instead we got the old RIP OFF!
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