Same story. Had six free months of service with AOL through a Dell computer. Never used because I could not download. Told customer service representative in January that I will not use. This month August, I received a bill through my VISA for $23.00.
Called and explained to billing and cancellation. They were so rude! Truely wonder how they can be in business with customer service representatives that they have. Would not let me speak to a supervisor. Said they are canceling my service, will not pro-rate nor credit back for service they never provided.
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