Three years ago, I bought a computer and signed a three-year contract with compuserve in order to get the $400 rebate. I got the rebate at that time through the store that I had bought the computer in.
I called compuserve August 7, and talked with a costomer service representative who told me that the contract will end March 27. I told the representative at that time, that when the contract was up cancel the account. I was told that this would be done.
I called compuserve on June 30, to tell them that my credit card is still being charged for their service. I spoke with four representatives. The first one told me that basically I was out of luck and would have to pay for 10 more months of service because I had not cancelled the account the day before the contract ran out. When I asked to speak with a supervisor, I was told that I could not speak with one.
The second person I spoke with would not listen to what I had to say, refused to let me speak with a supervisor and told me to call the cancellation department.
The cancellation department was courteous. I was told that I am entitled to a refund of the monies that had been charged to my credit card account after the contract ran out. I was then transfered to the billing department.
The billing department told me that I am not entitled to a refund, and also refused to let me speak to a supervisor.
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