I recieved charges on my Sprint bill for ESBI and when I called ESBI to question these charges I was told "someone answered a survey online and signed me up for this service". I found out that my son inadvertently filled out a survey using my home address and phone number. I explained that I did not want this service and wanted it cancelled immediately. I was informed that because my son had done this survey, I could not cancel it, even tho this was MY phone number. I told them that my son does not have authorization to make changes to my phone. My son does not even live here. The ESBI representative, Christine, told me to get the money from my son to pay for the charges. She refused to cancel the service. I then contacted Sprint and told them I would not pay for those charges and why. I found a very helpful associate at Sprint, who reversed the charges to ESBI upon investigating this Co. I am still trying to resolve this and would appreciate any info on reporting these SCAM artists!
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