My 1st two Dell compluters were great!!! No problems and I recommended Dell to many friends. I then made 1 purchase for 2 more computers (top of the line). BIG MISTAKE!
There is not enough space to log all of the contacts. However, as I read the other letters filed I see that I am not alone.
Here it is in a nutshell:
1. Computers stopped working within 4 months of purchase.
2. Long delays in getting a person in tech support to talk with you.
2. Disconnected several times.
3. Time of Tech calls often several hours long
4. No resolution of the problems.
5. Tech will not send someone out unless I first "trouble shoot" because "Techs only replace parts"
I am NOT a tech and when they had me take off the side panel and pull out parts that I know nothing about and then have me put it back together to find it worst than when I began, I tried to move to a supervisor. The techs are 100% out sourced and could not transfer me to Dell corporate or give me the number of who to talk to at Corp regarding sending a tech out.
I have called Corporate today. I was told that the only way to contact anyone in an upper executive position was by fax/e-mail. I was in the process of explaining that I had already dealt with their customer service and that I had I complaint when I was transferred to a voice mail before I even finished my sentence.
It is amazing that this seems to be Dell's MO; Hanging up or transferring you when they don't like what they hear. I actually had a live person call from Dell to see how I liked my computers (probably also outsourced). When I said I was glad that they called because I hated my computers, they hung up before I could explain why. So much for the Quality Assurance survey.
I belive my next move is the Media, maybe even my local government.
Something has to be done. This is just not right!
I am so sorry that i didn't know about this site before i bought dell!!!
Be wise do NOT buy a Dell product!
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