I find there are several similar complaints. Apparently once Wall Mart gets your checking account number they don't let go of it.
My Complaint is filed against: Wall Mart Connect Dept L 2075 Columbus, Oh. 43260-2075 Ph # 888 855 0942
Wal*Mart Connect is an Internet service provider. I signed up with them on some 1 month free promotion approximately 1 1/2 years ago. The service did not work properly and their tech people could not help so I told them to discontinue the service and signed up with another ISP.
Some few months later I found they were still deducting from my bank statement. I called them and after an extensive run-around with workers having difficulty with the language I got them to agree to discontinue billing me and to refund what they had billed me.
Some months later this would all be repeated. They were able to confirm that I had never used Wal*Mart Connect Internet services but then informed me that they could only reimburse 3 months retroactively. Clearly a rip-off but not worth the hassle.
A few months latter the above would again be repeated. This time with some considerable anger from myself and intent to file in small claims if this was not corrected. Again as best we could with languages defficulties they understood my anger and it would be corrected.
I just received a bank statement today. I do need to check them more carefully. Again I find Wal*Mart is still billing my bank (Last billing 2-14-04). I then went back checking prior months finding that they billed me each month. I called again today, again not in the most pleasent state of mind. I was connected to someone relatively fluent in English. She did not find me in open accounts but rather in closed accounts She was asking me to confirm the street address that I lived on at the time that I first tried this account and the last 4 numbers of my social security.
She then asked me for the number of the Visa account card that I had used when I signed up with them. That card had been destroyed and a new number reissued almost a year ago so I could not provide that card number. She then informed me that she could give me no information - that she could not cancel the account. She was then trying to make me believe that she wasn't looking at this account on the computer.
She informed me that she could not even attempt to stop billing me if I could not come up with the numbers on a long closed account. They are billing my checking accountly directly but she said that account number would be of no value to her.
This is not a good company to deal with. I will now be Filing in small claims court and filing with every consumer advocate I can until these Rip Off Goons make this right. Your thoughts will be much appreciated. Perhaps you could send this to them for their comment.
D.H.
Eureka, California
U.S.A.
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