Optima Cigs withdrew the UNAUTHORIZED amount of $116.93 from my bank account on Feb 25th. This was 4 days after i canceled the unprocessed order and explicitly told them not to ship anything to me, and denied them access to the credit card from this bank account. As of Feb. 21st per a phone conversation, i canceled the credit cards from this account. The fact that they withdrew the money caused checks to over draft and i was charged a fee of $30.00. I have the paperwork dated Feb 22nd 2013 from my bank dealing with this UNAUTHORIZED dispute. As of today, Feb 28th they have yet to refund my money, stating that i need to return the product at my expense, with an RMA number to receive credit. I have yet to see any packages and i have no way to even track this "package" or any other, that is supposed to arrive. So they are withholding my $116.93 that they withdrew WITHOUT my conscent. THAT is stealing, as far as i can see. They were given PLENTY of notice to stop this shipment and REFUSED to do so. When i asked AGAIN for a supervisor, i was told AGAIN "none were avaiable to help" with this situation. Clearly they are taking advantage of people, i have checked around and found i am not the only one that THIS COMPANY has done this to. Something needs to be done about how they are doing business. How are they being allowed to keep opperating???
0 comments