After years of problems with pain in my feet and ankles. I decided to try Strutz. A product designed to be worn on the feet to provide support and eliminate pain. I ordered the item online from Ontel Products on 1/30. I received the product in a timely manner. However, that is the last positive point about the company.
I wore the product 5-6 times and noticed that the fabric around the seams was ripping. The product was falling apart and it was virtually new! I took pictures of the ripping Strutz and scanned my entire invoice and emailed it to the company asking for a refund of the product (less shipping charges) as there is a 60 day money back guarantee.
Typically, I received a generic response a few days later saying the company need the information from my invoice to process the request. I, immediately, responded saying that I included all of that info in the initial email to customer service.
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