I ordered six (6) Salon express on 12/15, Order #
7885-34263, talking with the lady we discussed shipping my order so that it
would arrive before Christmas, I agreed to the extra fee. But when I received my order on 12/30 it was too late. I am requesting a full refund for the products that were to be
shipped before Christmas. I am refusing the product and it will arrive to your address soon.
After receiving the items I read that you have a 30 day
money back guarantee less shipping/processing & handling charges. I dont
think I should be charged back the $48.93 for shipping/processing &
handling charges, since you did not meet the agreement. As I already stated the
order was refused because of not arriving before Christmas as agreed with your
representative.
I expect the $108.93 refunded back to my Visa card upon
arrival of the returned products.
Just for the record, I feel that everyone that buys your
products is getting ripped off when it comes to the shipping and handling &
processing fees. You ship the items all in one box instead of individually and
therefore it cost you much less than what you are charging ($6.99 each item). That
is extremely taking advantage of the customer; you actually are lying to each
and every customer, because it is misleading when you state pay separate
shipping and handling on the advertised product ad on television and what your
representative state, also. It makes the customer think that you are shipping
products separately and that is why the extra cost.
I was excited waiting for the order, but was saddened when the product did not arrive before Christmas.
I have put in a complaint with the Better Business Bureau and with the FTC and complaint in regards to this matter, I await response.
I am sure that you will handle this complaint with the utter most importance.
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