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Complaint / Review
Ontel Products
Poor business practices

I placed an order for Slushy Magic on the company's website. After hitting the "no" button for several additional offers as well as opting out of third party offers, i confirmed my order and received an automatically generated receipt. I was surprised to look at the receipt and see that I was charged $20 more Than i had authorized. I aw charged for a larger sized product that I had never even seen. I immediately called and was told that there was no record yet of my order and that I should wait a few days and call back. I did just that and, unfortunately, had the same result. After requesting to speak to a supervisor, my information was taken so that management could investigate the situation nd correct things. Several more days passed without a call. With no charge yet on my credit card, I hoped that my order had slipped through the cracks of their disorganization. Finally, I received a call last night, from an operator confirming my order. My immediate rethought was that his call was in response to those I had made previously. I quickly discovered that this was a third party who had been provided my unauthorized personal information by Ontel. Figuring that my order was now appearing in their system, I made another call to Ontel customer service. They proceeded to tell me that my order had already been shipped and the best they could do was credit me $7. I was over charged $20! Plus, my personal information was dispensed all over the place without my authorization. Finally, I was told hat as long as I do not open the box I can refuse delivery on the product and they will credit me the full amount. Not holding my breath.

Offender: Ontel Products

Country: USA   State: All USA
Address: 21 Law Dr. Fairfield, New Jersey
Phone: 19734399035

Category: Miscellaneous


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