I had ordered the Bella Brite tooth whiteing free trail kit with the understanding I would be charged if I did not cancel my order. After recieving the package I decided it wasn't worth the money they were charging and called the number in the e-mail they had sent to me (866-366-8424) on 12/24 to cancel the order. I used their automated system to do so.
On 01/05 I checked my bank statement and found Bella Brite had charged my account $78.41. I called their customer service to try and get a refund and they told me I was only going to get a $45.00 refund so I asked why. The operator then told me I needed to send back any unused or unopened product to get a $60.00. I told the operator I would be happy to send it back it was not used and I wanted a full refund he told me that was not possible. I asked to speak with a manager 4 times before I was told that the manger or supervisor was going to tell me the same thing. I insisted that I speak with a supervisor and finally told that she was not available because she was on another phone call and would return my call when she was done. I am still waiting for that call.
I did tell the operator if I did not get a phone call back I would contact the Better Business Bureau. I also asked why I was being ripped off for $18.41 he said he did not have an answer for me and was sorry I felt that way.
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