I received a coupon to redeem a trial offer of bella brite teeth whitener for $1.03. On 10/14 I placed the order. Once I entered my information a screen popped up with minuscule print and then disappeared before I had the opportunity to read it. I did not get any confirmation.
A few days later on 10/16 I saw a charge on my bank statement which I check online for the $1.03 and for an additional charge of $3.87. I also had an email confirmation on 10/16. It stated that I had 8 days to cancel and 15 days to return the product. It also outlined the terms which indicated that the trial also came with a months supply of the product that I was automatically enrolled in unless I opted out. I was unaware of this prior to signing up for the "free trial".
I called and canceled. On Friday and on Monday I received a ton of calls with no voice message left and when I called back the hours that they were available were only 9-3. When I finally got in contact with someone I told them to remove me, I was not interested and that I want to opt out.
That night I noticed a charge there was a pending charge for $78.41 to my bank account. I called and canceled AGAIN over the phone. Then I went online to opt out and cancel.
I called my bank to file a fraudulent and unauthorized charge. I called bella bright today to try to get a refund to no avail. I was told that my 7 days trial period expired and began on the day that I placed the request (10/14) even though I had yet to receive the product or the confirmation email.
I asked to speak to a supervisor and was told that there was no one available as they had all gone into a meeting.
They told me to call the USPS because they had a tracking number which said that they package had been delivered.
I do not possess this product. I can not return something that I do not physically have. Bella brite offered no solution.
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