Complaint / Review
It Works! Body Wraps
It Works! Body Slimming, It Works! Global, It Works! It Works Loyal Customer Program Is A Scam - Beware - Read all the fine print before giving them your Credit Card Information!

This product does NOT work for everyone. It does work for some. The problem is, if it does not work for you and you are signed up as a Loyal Customer, it will end up costing you a lot of money! They also charge $9.00 for shipping, and on top of that you still have to pay taxes. So, you do not really get anything for that low price they use to hook you in! Below, I will explain to you what to be VERY careful of if you are thinking of signing up as a Loyal Customer.

First of all, if you cancel before the trial period of 3 Months is up, you will be charged a $50 early termination fee.

This is taken directly from the It Works! Terms and Conditions - Customers who cancel their membership before thethree-month minimum commitment has been fulfilled will be charged a $50early termination fee on their credit card on file.

If you don't cancel, then you end up with A LOT of Body Wraps that have cost you A LOT of money, that do not work for you. And, if you try to return them, it will still cost you a lot of money. You will have to pay for ALL SHIPPING COSTS. And, you have to pay a RESTOCKING FEE of 10%. This 10% can really add up due to the high cost of the product. It could easily cost you $20 to return 2 wraps.

If you don't want to pay the outrageous restocking fee along with shipping, you are stuck with a product that you cant use, and are out hundreds of dollars.

You are NOT ALLOWED to sell your unused product. If you do, they will terminate your account and charge you the $50 early termination fee. So, you can't even try to make your money back for something you purchased and can't use. They actively monitor Ebay and Craigslist, and harass anyone trying to make some of their lost money back.

The following is taken directly from their Customer Loyalty Policy and Procedures, which you must agree to to receive the Loyal Customer Discount. - "The It Works Customer Loyalty Program allows a customer toenjoy wholesale pricing on all orders by making a three-month minimumcommitment to a monthly auto-ship order. Loyal Customers can purchaseproduct for personal use only and cannot resell the product for anyreason. Only distributors are authorized to sell product. Customersfound to be selling product will immediately have their rights to buyproduct terminated."

The following is taken directly from the It Works!"Return Policy" - "To receive a refund, all products must be returned within30 days of purchase in re-saleable, un-opened, "new" condition. Thecustomer is responsible for all shipping costs. There will be a 10%re-stocking fee applied to all customer returns."

So, if these don't work for you, there is nothing you can do but continue to your credit card billed and accept product that does nothing for you. Great company huh? Way to stand behind your product! These are terrible policies. What kind of company forces people to continue to purchase products they don't want? They even go so far as to tell you what you can and can't do with this product that you purchased, and now own! This is not even legal. Federal Law (First Sale Doctrine) dictates that a consumer my do whatever he/she wnats with a product after they have purchased and paid for it. It Works! Knows this, but, even though they know they can't legally stop you from selling it, they will cancel your account and charge you $50 if you do.

Be very careful if you decide to join the Loyal Customer program. Because whether it works for you or not, once you do, you are STUCK with it. And, there is not way for you to get out without costing you money.

There are a lot of people in my area who are stuck with Wraps they don't want. Several people I know were suckered into the Loyal Customer Program. After finding out that the product does not work well for them, they found out all of the above information. I posted So, now all these people are having their credit cards billed, and are being sent products that do not work for them. I'm just hoping that at the least, this complaint will open peoples eyes to what this company is really all about. If they really stood behind their product, they would accept returns without making the customers pay for it! They also would not penalize people who honestly wanted to give their product a try, and found that it didn't work for them. They would not charge these people $50 for not wanting to continue to pay for a product that does not work for them! This is a scam. Please Beware.