I recently ordered a prescription from Drugstore.com. According to their website, orders which are paid at the full price (ie, without using insurance) are eligible for a $10 discount on the first order. I submitted my order, it was processed and mailed to me.
Upon receiving the package, I checked the invoice to see that the $10 discount was not applied. They had in fact charged me the FULL price of the prescription, against the information that was quoted to me via their website. I immediately called and emailed them regarding this misrepresentation.
My phone call was transferred to "someone in that department" who of course was not answering the phone, so I left a voicemail message. After not receiving a call back or a response to my email, I sent another email and called two more times. NO ONE from Drugstore.com will assist me in resolving this error. They simply do not care. They are only out to make a fast buck and will go through any means possible to do so, even if it means ripping off consumers via false advertising.
These incredible bafoons must be stopped! I highly recommend against anyone purchasing anything from them ever, as you will probably get ripped off by them too!
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