RE: CONEXIS FSA Administrator for College of Florida workers
3/19:
OVERVIEW SUMMARY: I'd state that should you work with the UC, then you definitely greater BEGIN CALLING YOUR CAMPUS BENEFITS OFFICE TO PROTEST because it certain smells like they're having corporate income issues from what I Have experienced plus they are keeping lots of our cash which we might never see again.
I'm having comparable issues whilst the OPINION POSTED ABOVE about CONEXIS who manages the College of Florida FSA staff balances. It almost appears like they're having INCOME ISSUES that will be frightening simply because they obtain the paycheck deductions instantly or more-entrance. I really hope they're not going broke.:-{
OUR ENCOUNTERS: lately, I've posted four statements for them for compensation returning more than 30 times today for that 2009 year and also the present, year. Based on CONEXIS, two statements I posted last Feb, via email, in two individual USPS messages on various times; nicely, they claim they've NO REPORT of them after I adopted-up together. Clearly I actually donot have "evidence" that I shipped them. And so I sent them a notice with my stress and copies of the statements I'd formerly USPS shipped them. It's been 2-3 weeks today given that they obtained my FAX, however they've NOT been prepared/settled/declined/recognized in anyway. Much more interested is the fact that they required paperwork for many of my 2010 advantage card costs (CREDIT), that we sent for them in early Goal, plus they were approved within 3 times. It's interested to notice than when paperwork is delivered to verify costs they've previously compensated via CREDIT, these get prepared in an acceptable period, and perhaps simply because they don't need to deliver you new-money. Nevertheless, for that statements compensation demands that will need them to actually deliver cash straight to the client, these today consider weeks/months to procedure assuming they do not somehow vanish from their radar. This can be an activity of comfort on the component. I can not help but wonder. I've about $750 last year claims pending. When they holds me down until 4/15, subsequently legally they are able to maintain my income.
A few additional 2010 compensation statements I shipped about 10 times aside haven't been prepared both. One goes back to March 1st of 2010 (~20 days ago). I am suspecting they might be along the way of dropping these statements, also. Yikes! The final compensation I acquired from their store was 2/22 for 2009 costs I sustained and posted a state for them on 2/2.20 times, however it got prepared eventually. The final four statements I Have posted nevertheless, NOTHING! I've started maintaining a verification statement of the FAXes I've turned to within the last week to provide my criticism more support than mailing files for them via USPS. I believe I am likely to contact my nearby university advantages office to determine when they have any observations into what CONEXIS may be as much as and contact them onto it.
Relating to your problem about preventing your advantage card, this same thing happened in my experience. After they deliver you a paperwork notice, they're really fast to dam your card just a couple months later should you choosenot instantly react. This past year I attempted to make use of my card to get a co pay and also the cost was refused. After I named CONEXIS subsequently and there to ask why, the guy explained it had been due to a 'request paperwork' discover many weeks preceding. Nevertheless, I had been determined that I'd submitted the things they required and he could entry and examine anything within their database associated with my consideration which confirmed the paperwork I'd delivered them (evidently they check anything into a picture repository). He recognized the paperwork was obtained, however for some cause "it never was prepared" He couldn't describe why YIKES! I expected him to consider the your hands on my card so I can use it to pay my co pay, but he explained "I am not approved to achieve that" and he'd have to deliver this additional division a demand. I expected him for him to contact me when it was mounted, but he explained he was not permitted to create "outgoing calls". Yikes again. CONEXIS messes up but there's no telephone call suggesting when it gets mounted, NO apology, NOTHING. About 2 times notice, I examined my bill online plus they had prepared the files they'd and reinstated my card 'rights'.
Provided all of this, I'd state that should you work with the UC, then you definitely greater BEGIN CALLING YOUR CAMPUS BENEFITS OFFICE TO PROTEST because it certain smells like they're having income issues from what I Have experienced plus they are keeping lots of our cash which we might never see again. Unhappy, but perhaps correct.
I simply wish I've adequate period, before 4/15, to obtain their interest that we believe I understand how to complete.
I Will allow visitors understand below exactly what the result is.
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