My problems started with this account when I signed up for trial supplements. I used the card to pay for the "one time" order for $1.00 plus shipping. To add emphasis, I ordered a one month supply, 2 bottles. Nowhere did I ask for or sign up for multiple orders. Since I use the card infrequently I simply set my checking account up to send a payment automatically to WAMU, I did not always review my monthly statements. I understand that is not a good practice. Although, I would never have dreamed a card I do not even carry in my wallet could be abused in such a fashion. 12/29/09 ACAI Supplement $4.95 800.278.3620 Anticipated charge - as agreed 12/29/09 POMACA/Cleanse $1.00 No Number - Anticipated charge - as agreed 1/13/09 Super Acai Sup $69.95 866.376.4078 FRAUDulent Charge Not as agreed-disputed This was the start of a time consuming run around which continues until today. I discovered the fraudulent charges in February when I finally looked at a statement. I called the number supplied on the statements for ACAI in an attempt for reimbursement. After numerous calls I finally spoke to someone who stated they would cease further charges and and look into providing a credit on the $69.95 if I agreed to return the product. Unfortunately, I did not get the package returned. It was inadvertently thrown out by my housekeeper.in March I looked at the statement to find MORE charges for higher amounts! 1/15/09 POMACA/Cleanse $88.97 No phone # FRAUDulent Charge There is no number for this charge - I assumed they were ACAI but did not receive a definitive answer from them on that question. 2/12/09 INTERNET Supp $69.95 866.376.1465 FRAUDulent Charge I called the new number/new vendor? - multiple times and finally spoke to another person who gave me the same speech. They stated they were vendors of the ACAI Company. Why is my account information and security code being tossed around like it is their personal piggy bank to withdraw from? They again promised to stop the charges. From that point on I returned the packages and all subsequent packages. I marked "REFUSED - RETURN TO SENDER and dropped them into the USPS box at my office. One was sent USPS, which I had a client who works at UPS return for me. I believe there were 11 returns total. It will be 12 with the one I am dropping into the post this evening. 2/14/09 IWL *Colonclnse 866.360.1477 $88.97 866-360-1477 FRAUDulent Charge 3/14/09 ACAI MX $69.95 866.227.2965 FRAUDulent Charge 3/16/09 IWL *Colonclnse 866.360.1477 $88.97 866-360-1477 FRAUDulent Charge 4/13/09 ACAI MX $69.95 866.227.2965 FRAUDulent Charge 4/15/09 IWL *Colonclnse 866.360.1477 $88.97 866-360-1477 FRAUDulent Charge Again, more and different toll free numbers and another vendor name - this time I called Chase. I received some pretty bad treatment from the woman I spoke to. She did not quite want to help me nor did she understand the issues I was having stopping this vendor from running up more charges. These are excessive and impossible to stop by telephone. This is criminal activity they are engaging in. They need to be stopped. I placed a "hold" on the account for 30 days - time enough to return from vacation and deal with the nightmare again. I requested all the charges credited back to my account, except the one I ordered. For a total credit back of $635.68. It goes without saying that I will require a new account number/card for security purposes. Ensuring that this cannot happen in the future. Using common sense... Would anyone want this type of activity on their credit card? I expected CHASe my credit card to protect me in these types of situations. CHASE ensures my privacy and security by making it difficult for me to use different computers to log into my own account, just to check a payment or balance - but will let multiple charges through my account without a even shooting me an e-mail? I pleaded to their sense of justice and fairness. I continued to receive the product and return it for 1onth following CHASE charging back the charges! The 60 days later the charges were placed back on my card. I am at the end of my rope with both on these companies.
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