Mom purchased a 1 year subscription to Alert USA in July. She needed the security that if she were to fall or need help, she could get it by pushing a button.
In Oct. 2007 Mom was put into a nursing home.
In Nov. We began trying to find out how to close this account and get a refund for the months that had been paid in advance.
Alert USA finaly sent a letter of cancelation in March and closed account in May. They refuse to refund the money for the period between Nov. - May. They added a $26.50 fee for no 30 day prior notice to cancelation.in addition they took $100 for a missing smoke detector they said they shipped that was never received. Of the $141.00 we expected to get back they sent $14.50.
On five occations I have asked for a supervisor, each time only to be told one will call back. None of the five calls were returned.
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