Complaint / Review
Viarex Labs
Failed to give a refund on a new tube of thier product that was returned

Received two tubes of their creme product on May 29th. I returned one new and one partial tube on June 21 along with a letter asking for a refund of $ 69.90. This was accomplished within the 30 day free trial period.

On August 10 I sent a second letter requesting my refund. On October 17th, I called and a rep told me that he would get the check sent. On November 19, I received an offer for their products at twice what they
owed me. The next day I sent back the offer with the box checked; I refuse your offer and please send my refund.

On January 23rd, I spoke to a different person who said that he would send my refund that week. He actually called me back and said the check would be printed on February 8. I called them again on February 5th
and their rep said the check would arrive on the 15th.

On February 28, I file a mail fraud report with U.S. Postal service.

The check never came!