I signed up for the 2 week trial of this program for $5.99. I was to receive a powder drink along with 2 weeks worth of Atkins bars. I did receive the powder but no the Atkins. I forgot about it and then received two jars of powder and still no Atkins bar. I called the company to cancel and get information to return the product and get refunded the $88.97 I was charged. Customer service told me to go online to get a code that would allow me to get the refund. I did this and have received nasty emails telling me 1st to read the terms and conditions (which I had and gives the steps to return the product), and then a 3rd email telling me that people actually read the terms, which I promptly emailed back that I had and that they were very rude, and that they would allow me to keep the product for only $34.99. I am awaiting another reply as I responded that I was going to dispute the charge with my credit card company as it says that I can return the product. This company is unlike any I have ever dealt with and their internet team is very rude. Unfortunately you can't talk to a person regarding this. It all has to be done via email. I am keeping the email responses because they definely give you 15 days and with each day that passes I am getting closer to that deadline. I have never had a company in my 40 years of life tell me I could not return an unopened product for a credit or refund. This is my first.
Please watch yourself if you chose to deal with this company.
Lexiecalifornia
Oceanside, California
U.S.A.
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