I purchased a trail offer from Colonmed700 on 11/29/08. I received the product about a week or so later. I tryed it and did not like it. Then on 12/17/08 I was charged 88.97 from this company for their product colonmed700. I contacted the company after 2 phone calls and many minutes listening to music on the phone. The man I spoke with did not give his name, but told me the product had already been shipped. When I asked for a refund he said I had to contact customer support, which I had already done, to cancel further shipments, and get a refund.
My first email 12/22 was to cancel my subscription, and take my name off their list. There response 12/24 was I received the charge of 88.97 because I did not cancel in the allotted time period. Had I read the terms and conditions that I am required to read I would have seen this, and canceled in the allotted time. Also they had cancelled me.
My response 12/25 was I understand the terms and conditions, but do not understand how you can charge me for something I have not received, and I want a refund.
There response 12/27 again refered to the terms and conditions, and they would not send me anything if I had cancelled at the proper time.
My response 12/30 was I understood the term and conditions and did not cancel at the right time, however I still have not received the product you charged me 88.97 for and want a refund.
Once again there response 12/31 referred to the terms and conditions and that thousands of people have read them and either cancelled or kept the product.
What they could do for me is I can keep the two bottles and they will refund 34.99 half the cost without shipping because they can't do that.
My response 12/31 was I NERVER GOT ANY BOTTLES. I have not received anything from your company since the trial offer. I do not have anything to keep. I did not receive anything, you have charged me 88.97 for nothing. I will be contacting the Sheriff's Dept. And my Bank to file fraud charges against your company. There response 1/02 was we apologize for the inconvenience, the shipment is on back order, your order has been processed and is in transit. Please inform me of your acceptance of our partial offer.
My response 1/03 was please do not send me anything. I do not want anything from your company. As i said before I did not like the product it did not work for me. If in fact I do receive your product I will ship it back imediately unopened, because I do not want to have anything to do with your company. I will except your partial refund even though I think I should get a full refund for not reveiving your product.
The only reason I took the partial fefund is because I figured I would get something from them. I will give them a week then file fraud charges as I had said before.
I finally received there product on 1/2/09 the postage date on the package was 12/26/08. The man I spoke with on 12/22/08 said it had already been shipped. Ha
I promply wrote in big black letters on the package return to sender. Did not order. Refused. As Of 1/3/09 it is in the hands of the postal service. As for the partial refund I still have not seen anything on that.
The only advise to anyone out there with this problem is tell them right away that you are going to file fraud charges, and do it.
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