Below is a letter of complaint to the Jack LaLanne website. I registered on the web site under Contact Us. But Contact Us doesn't work, it's a dummy. There is no address or phone number either. I tried another of their sites and found the same thing. This seems to be a very unscrupulous company selling inferior products. Based on his bio, he was an impressive man but whoever is running his company is destroying his name with bad product and bad business ethics:
I bought one of the above noted juicers a few months ago. Didn't have the opportunity to use it until recently. Its my third Jack La Lanne juicer. I wasnt terribly impressed with the first two since the collar fractured on the first one and the second one did the same. Neither were replaceable without replacing the motor and collar a crime since the motor was fine in both cases. But the third is by far the worst juicer I've ever owned. Its so bad its offensive.
None of the pieces don't fit together properly. The spout isn't properly designed to contain juice flow. Unless a piece of masking tape is placed over the spout, the juice sprays out of the spout all over the person operating the juicer, on the counter and floor. But the biggest sin is that it doesn't do a good job of what it's supposed to do - transform vegetables into juice. And as I said, what juice does come out is spraying up and over the measuring cup, so a good deal of what should be part of a finished drink ends up as food stain.
Every time I use this XLDL L658 is a major production.
In addition there are round injection mold scars all over the inside that collect black muck oil it seems like.in fact the machine seems to exude grease.By that I mean bunker crude number III not animal fat or vegetable oil. This stuff is black and doesnt come off with normal washing.
The pulp bin doesn't fit well under the lip of the poorly fitting metal collar. That collar is a pain in the ass and when in place causes the pulp bin to lean on an angle. Even the curve of the bin is different and tighter than the curve of the barrel of the juicer and the metal lip so the bin cant sit where its supposed to.
The pusher is a looser fit than previous models and allows the pusher to spin in your hand and jam in the throat of the top if you arent expecting it.
When cabbage, one of the most important vegetables is attempted, the machine has to be almost coerced into creating any juice at all and does it so poorly that it inhibits using this most important food. With cabbage the loose fitting pusher comes into its own and can create some really nasty jams.
The machine always vibrates in a deafening fashion when celery is fed into the juicer.
The new little tray the measuring cup sits on is a good idea that wasn't developed far enough to actually be more than a nuisance. When the machine starts to vibrate and dance around the countertop, it kicks the tray and the cup out of the way and juice spills all over the place.
The tray should have clipped under the big tray that the machine sits on to hold it in place. The big tray is another pain in the ass and one more thing to wash. It doesn't prevent any spills; it just makes up for the fact that the juicer is too short for the measuring cup and thus a waste of money.
I've taken this long to complain because I felt I should give the product a fair try and get used to it. But the bottom line is this - I shouldn't require masking tape to ensure the juice ends up in the measuring cup instead of anywhere but. It cant be gotten used to in the real sense because every time I use it new shortcomings are experienced. It takes so long to clean up the mess that until now Ive forgotten to compose this communication until today. This time I set the machine up and am writing the letter now while Im still dry.
You know how expensive good advertising is? I've sold a lot of juicers for you through recommendations but after this, you just bought yourself at least ten grand of really nasty press maybe more if what Im going to put in my book is counted.
This is a product that should never have survived even the simplest product testing regimen. How it got past UL or CSA is a mystery to me and probably indicates those governing bodies are corrupted. Your industrial engineering staff should be rigorously disciplined. Ultimately though, the buck has to stop with you Jack. It's your product, your reputation and your name and this juicer has put a gaping hole in it.
Currently Im working on my second book: SH*T FOR LIFE how to avoid losing your colon to chronic constipation. It will be out in time for Christmas. Juicers form an important chapter in the book. This letter is going to be part of it. Considering that most people are constipated and growing increasingly desperate, you know a book like this will sell. When I tell people the title they laugh but then they want one.
John
Pickering, Ontario
Canada
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