I heard of the Juiceman's juicer on TV and purchased one 5 years ago. It produced juice alright; it sounded like a cargo plane coming in for a landing and made a juice/pulp concoction that had to be squeezed to get a drink. A couple years later I saw Jack La Lanne pushing a juicer that was touted to challenge a commercial one and I wouldn't have to squeeze the juice out of the pulp.
I saw Jack on black and white TV in the 50's and he looked too dumb to be a crook, so I looked for his version and made a Christmas purchase two years ago. I used it to juice once in a while and when it wasn't active, I'd put it in the garage. The juice was great and the noise level was low, so I was happy.
Well, I saw a study done by a Nobel Laureate, Dr. Otto Warburg on the nature and function of respiratory enzymes, so I brought the juicer out and my wife started to juice a carrot. There was a small bang and a bunch of rattling and some smoke before she could turn it off. A disk that rotates under the filter exploded and now I think it was from too much pressure applied by the little orange screw-on thingy that connects all of the parts together. That is not something expected of what's touted to be a commercial grade juicer.
That disk that rotates under the filter is bonded to the motor's drive shaft and cannot be removed or changed. That makes it part of the motor itself and covered by the lifetime warrantee.
I went to the Jack La Lanne's Juicer.com web site, got the number and called a company named Tristar. After about twenty minutes a girl responded and inquired of my issue, so I detailed the whole episode and requested what my next move should be. The phone was on hold for a few seconds and then she responded that they could send the plastic part if I paid thirty dollars for just the shipping and handling and the phone went on hold again. After about 30 seconds, the phone went dead and I heard a dial tone.
That moment I knew why the call was disconnected; a supervisor probably heard the girl try to honor the warrantee without verification and from the hang-up I would think the chance of anyone honoring the life-time motor warrantee is between zero and none. That's why the first three rules of a warrantee are; first get a warrantee, next retain an attorney to enforce it, then hope the carrier doesn't pay off the lawyer.
My next move was to check the warrantee for the first time. It said, basically, that if they were in the mood, or if a state law forced them to, they would honor the life-time motor warrantee, but would charge a thirty dollar shipping fee up front and that means I would need to pay a second shipping fee to send the machine to them.
That would make a 150 dollar unit cost 210, while it's on sale now for 100 and it's easy to fry, it's not commercial grade, has no inforceable lifetime motor warrantee in many states, the company acting on behalf of Jack has a complaint sheet the size of Massechusetts.
Jack's 90 years old, his national company of exercise gyms went streight into the toilet with him at the wheel and we didnt' hear from him for 40 years before this thing started. The only reason he probably got into this was, because the Juice Man Junior made a million and was a peice of crap, so Jack figured he might take the other old dude's place and do the same thing before he died. I think they're both senile.
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