I signed with Premier Fitness in Huber Heights, Ohio on 3-21-04. Due to back injuries I was forced to put a freeze on my membership on 8-11-04. I had went in on that date 8-11-04 to speak with the manager she is the one in which explained on how to place the freeze and how it works. I explained to her that I would have to undergo a number of back surgeries to correct my injuries. She explained that it would be ok that my membership would still be ok for the freeze puts a hold on my membership and the time I didn't get to use would be there once I got a release from my doctor.
Well I paid my membership off 3-21-07, I got a release to do light workouts from my doctor the 3rd week of Feb, 08. I called National Fitness to remove my freeze and Brooklynn told me that it was canceled and I would have to re-sign. I explained what took place and she told me to give her a few days and she would get it took care of. After 3 dayts no phone call. I have an answering machine on my house phone and I gave her my cell. So, I called her. It was now Thursday Feb, 28,08.
She was rude and told me that I was not gonna get the 31 months in which I had left of un-used time. I asked to speak with her manager and she told me that she was the only one I could go thru. We had words. She refused me my membership number as well. I waited until the next day and I called back hoping to speak with a Superviser but, the ladie that answered put me back with Brooklyn.
On March 6,08 I recieved a letter in the mail dated 2-29-08 stating thank you for your recent inquiry about my membership with Premier Fitness Huber. It said' we have new information regarding my inquiry '. It then said ' We have been unable to reach you, Please call 800-825-7727 to resolve this issue '. I called ASAP. I spoke with Dwayne. I went over all of this with him. I was on hold back n forth with him for over 1 hr. He was trying to get me a Supervisor. He also explained that I had within 1 year after my membership was paid to to undo my freeze. I told him I was within the year and still had over a month left and I asked why is that not part of the contract and why I was not notified of this new rule? He said ' he did not know and he said his-self he didn't understand why I wasn't getting honored my time I paid for and was unable to use. He then put me on hold again and came back and he said ' They were all very busy and one would return my call within 24 hrs. I thanked him and I made sure I told him he was very polite. I had already told him what I had went through with Brooklynn.
Well it's 24 hrs later still no call. It's time for me to call The Attorney's General's Office, The BBB in both are and my own Attorney.
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