*MOTHERS PLEASE BEWARE OF HAIR DRESSERS TAKING REVENGE ON BEAUTIFUL GIRLS*My daughter went to get her hair dyed to her natural color and highlighted, with light blonde streaks. (She swims as a life guard and swims daily with the Olympic Gold Medalists, that live in our condo, on a daily basis, her hair color needs to be toned, due to chlorine damage.) Her natural color is blonde. They colored her hair dark brown and frosted her hair. Major contradiction to what she had asked for. She is only 14 years old. My daughter was devastated. She asked me to help her resolve the horrible problem. We went back, first thing in the morning to resolve the issue away from cliental. However the Manager Rona Bunch. Was very rude and very un willing to provide a resolve. I let her know that her affiliates were more then happy to help fix her mess. As I had 5 Color Senior Specialist. From JC Pennies, Dillard's, and other Regis Hair Salons. Hair Plus is owned by REGIS.
Since the Manager at HAIR PLUS was so mean vicious and rude, unwilling to fix her mistakes and take charge and responsibility for her mistakes and actions. She played off to her Superiors that the CUSTOMER IS WRONG!!! Wow!!! Not nice. We called REGIS and complained about the service. My daughter did not get what she asked for, infact what she did receive was a bill for 125.00, a frosting instead of a highlight, a dark color instead of her natural color.
REGIS said they would return our money of 125.00. Well, we have never received this money. They never offered the charges of repairing her hair. We went to JC Pennies and spent an additional 150.00 to fix her hair. They definitely are not to be trusted. Especially since many of my colleagues have always had bad service from HAIR PLUS IN THE FLORIDA MALL.
Marianne
Orlando, Florida
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