This company offers a software to unlock Iphones. However, all they provide is links and instructions to existing unlocking solutions that are offered free all over the internet. I made the mistake of purchasing their product under the assumption that they had a proprietary software that was guaranteed to work when all of the free options did not. When I realized that their offerings did not offer me any workable solution I requested a refund per their posted money back guarantee. This is a portion of my email dialog. As you will read, they have no intention of honoring their aggreement and simply are giving me the run around.
How many FUCKING times to I have to tell you that I tried ALL of the programs? Do you not read? I explained specifically what problems I had. I am done. This email thread will be posted everywhere I see an ad for your product. This is absolutely absurd that you cannot accept that this phone is NOT unlockable (at this time). It is obvious that you have no intention of honoring your guarantee. Can you please simply reply and say as much instead of giving me the run around?
Just reply with the following and I will let this go. “I am a thief and intended to take your money while providing you access to software that is available on the internet for FREE. I do not know anything about how the software works or what phones it works with! I have not kept myself updated on the firmware, baseband or bootloader versions. I have no intention of honoring my 100% guarantee and just use this as a way of stealing from you. I am merely a thief”.
In the mean time, you will be happy to know that this dialog will be ready available to read on multiple message boards and consumer protection sites.
Regards,
Larry
From: [email protected] [mailto: [email protected]]
Sent: Thursday, July 01 4:15 PM
To: Larry Baldwin
Subject: Re: REFUND REQUEST
Hi,
We can unlock it. Please tell me did you try all the programs yet/
I'm sorry to hear you are having trouble, and I'd be happy to help. Could you be more specific about the problems you are having?
Sincerely,
Customer Support Department
On 7/1 2:51 PM, Larry Baldwin wrote:
NO YOU CANNOT UNLOCK MY PHONE. There is NO solution available for my version of firmware, bootloader and baseband. What tech service can you offer. I have explained in detail the exact methods that I took to attempt to unlock my phone using the products that you offer. None of them work. I have explained IN DETAIL the messages received. How am I not working with you?
If there was an available solution, I would have found it by now. I have searched high and low. I have read the message boards. I have read posts from the dev team. I have used, blackrain, blacksnow, purplerain, spirit, redsnow, etc. I have attempted to downgrade my phone to an earlier firmware (not able to do so).
You cannot offer tech assistanance to a person who knows more about the process than you!!!
Once again, I purchased your product believing that you offered your own proprietary software and not the free stuff that I tried previously and after my purchase to no avail. Just honor your guarantee. This is my last communication with you. If you choose not to provide me with a refund, I will begin my campaign to expose your company.
Regards,
Larry
From: [email protected] [mailto: [email protected]]
Sent: Monday, June 28 11:08 PM
To: Larry Baldwin
Subject: Re: REFUND REQUEST
We do have that gaurantee, and we just want to offer you tech service to fix it before any
Further action. Please work with us here. Ive heard of many different reasons people have
Had trouble with this. Its so up in the air right now. But we can unlock your phone. Are you
Interested also in tethering?
On 6/28 3:05 PM, Larry Baldwin wrote:
It is not the end of our deal when you offer a 100% money back guarantee. As for my computer literacy, I have been an IT director for the past 8 years and have been in technology since 1988. I have clearly explained what happens when it fails and have clearly expressed that my there is NO unlock solution offered for my iphone 3GS 3.1.3 with version 6.04 bootloader and version 05.12.01 baseband.
I purchased your product with the expectation that you had your own proprietary software that did what other FREE softwares cannot. I did not expect to pay for links to software that is offered FREE and that I had already tried. I have been unlocking my iphone 2g for the past 2 years. I am extremely versed in the process.
Incidentally, how would you consider me posting this email thread as slander? I am requesting a refund per your guarantee and you refuse to honor your deal. I do intend to post this dialog everywhere I can to let people know that you DO NOT honor your guarantee. It is a FACT and therefore not slander. The fact that you threatened to sue me is laughable. I am sure everyone that reads this dialog will feel the same.
BOTTOM LINE: You guarantee satisfaction. I am not satisfied. GIVE ME A REFUND!!!
Regards,
Larry
From: [email protected] [mailto: [email protected]]
Sent: Sunday, June 27 5:35 PM
To: Larry Baldwin
Subject: Re: REFUND REQUEST
If you slander us we will probably sue you for trying to scam and slander us. YOU have our software already
Thats our end of the deal. I dont know how computer literate you are. But IM trying to help you
Please tell me what happened when it failed so I know how to diagnose the problem?
On 6/27 4:36 PM, Larry Baldwin wrote:
Do you not read? I clearly explained the programs that I tried. I also researched it. If you did the same then you would realize that there is NO solution for my version of iphone. I intend to publish this email thread. Do I have your permission? I really want to expose you and your company for the scumbag thiefs you are!
Regards
Larry
From: [email protected] [mailto: [email protected]]
Sent: Saturday, June 26 6:57 PM
To: Larry Baldwin
Subject: Re: REFUND REQUEST
Hi,
I'm sorry to hear you are having trouble, and I'd be happy to help. Which program did you try?
Sincerely,
Customer Support Department
On 6/26 2:26 PM, Larry Baldwin wrote:
Really? A Bug? No bug. There is NO SOFTWARE SOLUTION that works with my specific version of IPhone. I searched the internet HIGH AND LOW to find a solution and there is none. The fact that you claim that your solution (which is just a collection of solutions that I ALREADY tried) works is FALSE. The fact that you claim to offer a 100% money back guarantee is FALSE.
Bottom line: I purchased your product. It did not work for me. I have tried everything possible. I want a refund. What part of this is so hard for you to understand? I suggest you re-read my cooperative email that explains ALL of the issues that I clearly explained (see below). If you are a legitimate businessman and not a fucking piece of shit thief, than prove it to me. GIVE ME MY MONEY BACK!!! Plain and simple. I am in the business of web marketing. Because of the small amount of this purchase, I can only assume that most of your dissatisfied customers eventually go away.
No this: I am principled to the degree that I will make it my life’s work to expose your business and your fraud if you cannot prove to me that you are legitimate.
Origingal message with errors - please read (there are no error codes because i get not get error codes)
Why are you giving me the run around? NONE OF THE SOLUTIONS WORK!!! How much more specific do you need? I have an Iphone with version 3.1.3 firmware, version 6.04 bootloader and version 05.12.01 Modem Firmware. The phone has NEVER been jailbroken or unlocked. Your solutions only work for phones with earlier versions of firmware and only work with 3.1.3 If it was previously jailbroken or has an older bootloader version. If you are not familiar with the fact that certain iphones cannot be unlocked or jailbroken, perhaps you should not be selling this product.
Here is the message that comes up when attempting to use Sn0wbreeze.
Notice
Sn0wbreeze has detected that this device CANNOT be jailbroken with sn0wbreeze unless it is ALREADY jailbroken. If your iPhone 3G has an updated bootrom. Then you cannot use sn0wbreeze. [ I UNDERSTAND ]
Prior to purchasing your product (which you should NOT be charging for anyway because they are ALL free of charge and I had already tried them BEFORE paying you), I was able to jailbreak my phone using Spirit. I then tried restoring using the firmware created by sn0wbreeze and the restore FAILS!!! I have also tried downgrading the baseband using fuzzyband and it gives me a message that states the following:
Sorry, downgrading will only work with Baseband Bootloader 05.08.
Is this specific enough? If not, how about this. You have a 100% satisfaction guarantee and I AM NOT SATISFIED. Please process my refund. I am not just going to go away.
Thanx
Don Larry Baldwin
From: [email protected] [mailto: [email protected]]
Sent: Thursday, June 24 10:03 AM
To: Larry Baldwin
Subject: Re: REFUND REQUEST
Thanks for that. I understand this is frustrating. Maybe you have a bug on your computer. Please run a scan to make sure and try it again.
On 6/24 2:48 AM, Larry Baldwin wrote:
You fucking piece of shit thieves!!! If you even speak English then respond with an intelligible answer. WHERE IS MY REFUND!!! I have given you fuckheads all I should have to.
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, June 22 7:21 PM
To: Larry Baldwin
Subject: Re: REFUND REQUEST
Hi,
I'm sorry to hear you are having trouble, and I'd be happy to help. Did you get any error codes?
Sincerely,
Customer Support Department
On 6/22 2:13 PM, Larry Baldwin wrote:
Read the entire email. I have already been down this road. REFUND MY MONEY ALREADY!!!
From: [email protected] [mailto: [email protected]]
Sent: Saturday, June 19 6:16 PM
To: Larry Baldwin
Subject: Re: REFUND REQUEST
Hi,
I'm sorry to hear you are having trouble, and I'd be happy to help. What is happening when it fails? Error codes? So I can diagnose your issue with your iphone?
Sincerely,
Customer Support Department
On 6/18 1:29 PM, Larry Baldwin wrote:
I have not heard back from you since I supplied the information you requested. I have been waiting and waiting for my refund. Please honor your guarantee. I know it is past 30 days but I started the request process immediately after my purchase. YOU ARE DRAGGING YOUR FEET.
Thanx
Don Larry Baldwin
P.S. I am NOT going away.
Here is the info pasted from my last email.
Why are you giving me the run around? NONE OF THE SOLUTIONS WORK!!! How much more specific do you need? I have an Iphone with version 3.1.3 firmware, version 6.04 bootloader and version 05.12.01 Modem Firmware. The phone has NEVER been jailbroken or unlocked. Your solutions only work for phones with earlier versions of firmware and only work with 3.1.3 If it was previously jailbroken or has an older bootloader version. If you are not familiar with the fact that certain iphones cannot be unlocked or jailbroken, perhaps you should not be selling this product.
Here is the message that comes up when attempting to use Sn0wbreeze.
Notice
Sn0wbreeze has detected that this device CANNOT be jailbroken with sn0wbreeze unless it is ALREADY jailbroken. If your iPhone 3G has an updated bootrom. Then you cannot use sn0wbreeze. [ I UNDERSTAND ]
Prior to purchasing your product (which you should NOT be charging for anyway because they are ALL free of charge and I had already tried them BEFORE paying you), I was able to jailbreak my phone using Spirit. I then tried restoring using the firmware created by sn0wbreeze and the restore FAILS!!! I have also tried downgrading the baseband using fuzzyband and it gives me a message that states the following:
Sorry, downgrading will only work with Baseband Bootloader 05.08.
Is this specific enough? If not, how about this. You have a 100% satisfaction guarantee and I AM NOT SATISFIED. Please process my refund. I am not just going to go away.
Thanx
Don Larry Baldwin
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