Iphone-instant-unlock.com is a terrible "company" (it makes me dizzy to think they are a company) Anyways, They offer software that is available online for FREE! (iphone unlocking and jailbreaking software) and a guide that was probably pasted from google. They charged me $20.00 for this "service" After using their "software" it pretty much messed up my iphone. I contacted customer support and they said that there was nothing they could do, and they offered me a "Deal" of $199.00 for one of their "techs" to do it for me, I said no thank you I would just like my money back.
Here is the chat transcript
Wed, Mar 7 10:51amHi, I just tried the jailbreaking software and after the reboot (after successfully completing all the steps) i get an error
"AppleBCMWLAN: handleIOKitbusyWatchdogTimeout (): error, no successful firmware download after 6000ms! Giving up...
Any ideas? Wed, Mar 7 11:54am - SupportTo best assist you in getting your device unlocked, can you please provide the following:
- Firmware / Baseband version
- iOS version
- Device model
Instructions to find your firmware / baseband version are located at http://members. Iphone-instant-unlock.com/guide_find_baseband_version.php Regards, Ashley
IPhone Instant Unlock SupportWed, Mar 7 12:00pmFirmware. Not sure because my phone is in recovery mode
Ios. 5.0.1
Iphone 3gs
Aaron
On Mar 7 3:52 PM, "iPhone Instant Unlock"
wrote:
Wed, Mar 7 12:50pmfirmware - 05.16.05
ios. 5.1
iphone 3gs
On Wed, Mar 7 at 2:51 PM, iPhone Instant Unlock
wrote:
Wed, Mar 7 12:52pm - SupportYou must upgrade your device to the latest baseband before performing the unlock.
Instructions to upgrade your firmware / baseband version are located at http://members. Iphone-instant-unlock.com/guide_baseband_6-15-00.php
I again apologize for the inconvenience this may have caused you. Regards, Sara
iPhone Instant Unlock SupportWed, Mar 7 1:00pmi already followed those steps, that is where i got the error.
On Wed, Mar 7 at 4:52 PM, iPhone Instant Unlock
wrote:
Wed, Mar 7 1:12pm - SupportWhat error message are you receiving? Regards, Kim
Wed, Mar 7 1:20pmError message:
AppleBCMWLAN:: handleIOKitbusywatchdog timeout, error, no successful
firmware download after 60000 ms! Giving up
On Wed, Mar 7 at 5:14 PM, Aaron Laplantee wrote:
Mounting roofis as read only... Error! Aaron
On Mar 7 5:12 PM, "Aaron Laplantee" wrote:
Please see my first support ticket for the error message Aaron
On Mar 7 5:11 PM, "iPhone Instant Unlock"
[email protected] wrote:
Wed, Mar 7 1:20pmMounting roofis as read only... Error! Aaron
On Mar 7 5:12 PM, "Aaron Laplantee" wrote:
Please see my first support ticket for the error message Aaron
On Mar 7 5:11 PM, "iPhone Instant Unlock"
[email protected] wrote:
Wed, Mar 7 1:20pmPlease see my first support ticket for the error message Aaron
On Mar 7 5:11 PM, "iPhone Instant Unlock"
wrote:
Wed, Mar 7 1:20pmit is not working, I would like my money back please.
On Wed, Mar 7 at 4:58 PM, Aaron Laplantee wrote:
I already followed those steps, that is where i got the error.
On Wed, Mar 7 at 4:52 PM, iPhone Instant Unlock
[email protected] wrote:
Wed, Mar 7 1:25pm - SupportI am very sorry it is not working as it should be for you. These errors are very odd and something we have not seen before.
We want our customers to be satisfied with our product and service, would you like our technical team to unlock it in our office here for you for $99.95, rather than our normal $149.95? You may come by our Los Angeles office or our Los Angeles/Orange County mall kiosks or ship it to us.
Please let me know, Sara
Wed, Mar 7 1:30pm No thanks, i just want my money back please.
On Wed, Mar 7 at 5:25 PM, iPhone Instant Unlock
wrote:
Wed, Mar 7 1:33pm - SupportWe are processing the refund. (A MONTH AGO!)
Regards, Kim
Wed, Mar 7 1:40pmthank you
On Wed, Mar 7 at 5:33 PM, iPhone Instant Unlock
wrote:
Wed, Mar 7 3:05pmhow long does it take for a refund
On Wed, Mar 7 at 5:32 PM, Aaron Laplantee wrote: thank you
On Wed, Mar 7 at 5:33 PM, iPhone Instant Unlock
[email protected] wrote:
Wed, Mar 7 3:52pm - SupportWe are processing the refund. Regards, Kim
Fri, Mar 9 6:10amIt's been two days and I have yet to see my refund. Terrible customer
support! Aaron
On Mar 7 7:50 PM, "iPhone Instant Unlock"
wrote:
Fri, Mar 9 6:50am - SupportIt takes time to post to the statement as banks hold this to get interest. Regards, Kim
Wed, Mar 21 10:15am Okay, it's been almost two weeks and I still have not yet received my refund, I spoke with my bank and they said that refunds are instantly transfered back, they do not hold the payment for interest. If I don't see my refund in 24 hours I will be taking legal action. I have already spoken with my attorney regarding this, in 24 hours he will be addressing the crown. You have 24 hours. Aaron
On Mar 9 10:49 AM, "iPhone Instant Unlock" wrote:
Wed, Mar 21 1:42pm - SupportPlease allow us to investigate this. Regards, Sara
Wed, Mar 21 9:02pm Thank you
Sat, Apr 7 5:09pm What is the status on my refund? I have been more than patient. Getting very Annoyed!
Sat, Apr 7 6:39pm - SupportPlease allow us to investigate this. Regards, Sara
Sat, Apr 7 6:40pm They said that 2 weeks ago. You have 1 hour before I contact my lawyer.
Sun, Apr 8 10:40am - SupportPlease allow us after the holiday as banks are closed. Thanks, Sara
Sun, Apr 8 11:16am It's a credit card, plus you can still post refunds, payments, even use your card regardless of a holiday. Stop making excuses. It's been a month since I requested a refund. This is ridiculous, and it's only $15.00!!!
Sun, Apr 8 7:18pm - SupportPlease allow us after the holiday as banks are closed. Thanks, Sara
Tue, Apr 10 1:48pm The holidays are done. Can I have my refund please. Thank you. (A MONTH LATER!!!)
As you can see, I have been very polite and patient with them. I actually did contact my lawyer (who is my brother in law) and advised me to keep asking them for my money back, and if they continue to make up excuses then we would take legal action. If anyone else has been ripped off by this "company" please contact me or reply, the more the better for a lawsuit.
I cant wait to see what the owner or whoever replies to this report has to say about me. Ripoff!!!
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