Report Guardsman to the FTC (Federal Trade Commission) to protect us consumers.
I reported a claim after 20 days. Prior to that i already called Ashley Furniture where i bought the furniture, they told me to call Guardsman and have the policy number ready. I do not have the poicy, so we tried to look for it first. It was during the holidays on December so we were busy. When we finally had time to look for the policy we called Guardsman and they gave us a form to fill out then we sent to them via mail in a P.O. Box. And when tried to follow they said it was not honored and they sent me a letter saying so. When i asked them why? They said it should have been reported to them 5 days from time it was damaged. I said it was the holidays and we did not have our policy number at that time which Ashley said to have it handy.
Reporting a warranty should not be treated as an emergency wherein you have to call in immediately. And if the warranty is 5 years, the warrnaty provider should honor any claim as long as it is still in the 5 year period. Now if it is an insurance policy maybe, but I have an experience with the insurance that even after the incident was reported after 7 days they still honored my claim, I love Liberty Mutual.
Guardsman should really have its license to operate revoked or company be closed.
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