I question if their staff is even aware of how uninformed they are. I had the girl trying to register my girlfriend for a credit card tell her she didn't need to read the legally binding conract she was reading, and she should just sign it. She also asked us if we wanted to pay $1.50 a month for insurance on the card, but had no idea what the insurance would cover. We ended up cancelling that.
Had a sales rep tell us we needed their $90 bed-frame for a mattress to keep the 90-day sleep comfort promise, instead of just the $70 one. Also told us the 90 day promise applies to the as-is clearance mattress. We asked for confirmation on that 3 times, and were told yes every time, then asked another associate after we bought it, and we were told that it did not apply to the as-is clearance mattresses, despite us asking 3 times.
Finally bought a mattress later, and the mattress that came smells like mold, squeeks (didn't in the store), and is way more firm than the floor model in the store. I like plush and I thought the floor model was good, my girlfriend likes firm and thought it was a good compromise, but it is too firm even for her, it hurts her hip to lay on her side. If you sit on the end of the bed, the whole head of the bed raises. I actually thought it was the wrong mattress they delivered. You can feel the springs when you lay on it.
We asked for a refund and were told there is no refund policy. Spoke to the manager who basically told us we paid $500 for a mattress, and you get what you pay for. And if we want to use the 90 day sleep comfort promise, we can order a new mattress with them using the money towards it, and pay for delivery a second time. We were told that it is standard that the head of a bed will raise if you sit on the foot of it (despite neither of us having ever experienced this before), and that the fact the floor model and the mattress we got are different doesn't matter.
0 comments