Purchased room collection on 5/18, planned shipping appt for 2 wks out because of shipping limitation in mature likely complex. I had been informed no issues might occur if we plan a romantic date beforehand child were they WRONG. On 6/2 i received a confirmation of delivery where rep informs me that they can not deliver until after 5pm:. I informed repetition we couldn't have shipping after 6pm, repetition responded nicely we provide as much as 12 pm! I repeated shipping was established fourteen days out which means this issue wouldn't occur and recurring you're providing to some mature complex, repetition not comprehension or prepared to support my need then hung-up on me? And so I went to shop in riverside ca to consult with mgr but mgr referred me to saleman where he calls factory and re explains shipping need and creates appt for just two-6pm on 6/4/11|. On 6/4 we receive a second call from warehouse stating they will not deliver until after 8pm other wise delivery would have to be rescheduled, i inform rep this is not exceptable and decide to drive back to store and speak with mgr, mgr was so unprofessional i had to ask for his name, he never introduced himself to me. I clarify scenario for that next period and mgr draws up my acct on pc as he huz and hims over records subsequently informs me there's nothing he is able to do'. At the moment im completely ashamed and questioned if he fresh what customer support was HE LAUGHED AND STATES IM NOT DOING OFFERS, i responded this isn't a game title and also the method I've been handled clearly displays your organization doesn't have idea what customer support is:. Obviously i terminated my purchase... I'll never return to that shop or recommend it to anybody so far as im worried mor furniture is really fast to market you furniture although not prepared to back-up the so-called objective statement "customer support is our greatest concern" exactly what a laugh...
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