On 4/9/07 we purchase a living room set and mattresses from The Rockford Ashley Furniture Store In Rockford IL. The salesman was excellent The performing supervisor quit significantly to become preferred regarding customer support that we later discovered may be the general tradition at Ashley. We looked around several locations and we dropped in deep love with this specific family room established therefore after reading radio stations ad no funds or curiosity til 2010 we chose to buy it. Nicely after obtaining ready to tally up the sum total we were informed without any clarification from the supervisor the 2010 offer didn't utilize at their shop merely a 10-month promotion, frustrated we were but we went combined with the purchase. Your furniture was planned to become shipped on 4/20/07 we were pleased because of the reality it had been exactly the same day-we shifted into our new house. How excellent is the fact that furniture on the go in evening!!! False... We obtained our beds and couch, nevertheless the love-seat was broken and couch on back-order till 5/2/07. No major offer love-seat was rescheduled for that following Thursday we're able to opt for out a couch to get a week. Just before love-seat shipping the factory named and mentioned there is something amiss withit and would need to reschedule again... Today we were established for shipping of both products on 5/2/07. The furniture came on 5/2/07 (4th attempt for delivery) after they were unpacked there was a cut on the love seat and the sofa had a gap inside it. Obviously we delivered them back and got about the telephone using the factory. The client support was definitely terrible we were guaranteed call-backs and not received any. I should have named them 8 occasions in 2 times before somebody was wiling to help. After obtaining the only individual at Ashley who new what customer support was I had been ready to obtain some small fulfillment (15% off equally leftover items) and obtain a brand new and preferably final shipping day of 5/12/07 the repetition subsequently approached the Rockford area to describe the problem and what she did to pay and recommend they contact me instantly and provide some fulfillment aswell and 3 nights later I named the supervisor of the shop and can you think it got simply no where and handled just like a bottom in the place of a person. They provide no fulfillment or perhaps a shred of customer service. Therefore today for nearly per month the 3 people have now been discussing a couch. Unsure exactly what the 5/12 shipping will need to provide but we will observe. I will guarantee you the remainder of our new house is likely to be equipped from the definitely better and much more reliable customer-focused store.
Regards,
Sofa-less.
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