I purchased a king beautyrest on 9/28/07 for nearly $1700 including a brand new simmons box-spring and waterproof guard. The bed began dropping around summertime 2010. I approached simmons on 1/17 plus they planned an inspector to might out to check out the bed. The inspector employed a-weighted chain positioned over the mattress having a leader to gauge the despair within the bed. Nevertheless, the inspectoris techniques were really deceptive. He pushed down about the mattress-but before he got the pictures he spoke tome concerning the appropriate figures that simmons must observe before they'll think about the bed faulty. When he was completed speaking he got his images. Looking back onto it today I can't think used to do not capture this technique at that time. From the period he got the pictures the despair quantity was at 1 3/8 ins, this is exactly what he published in his statement. Coincidentally simmons takes a the least 1.5 inches. Therefore my bed was down by 1/8 of an inch. If he'd obtained the image without speaking with me it'd have quickly prepared 2.5 inches. Following this I obtained a notice within the email stating the state was refused and also the degree of despair that people had was deemed typical deterioration BULL$*&$. I delivered 4 e-mail to [email protected] seeking the contact info to get a boss or supervisor using the guarantee division, I never received an answer. Nowadays I named them-and the client support lady that I spoke wouldn't provide me-any contact info to get a supervisor, she said I really could abandon a note and he or she might make certain it reaches the supervisor... Yes right, I am certain, the same as my emails were responded to. Then she stated that my guarantee state had been already refused and that I might start a brand new state again in 3 months but "I'd you need to be losing my period since this 1 could be refused also"... These were her actual words. Exactly what a wretched organization with wretched customer support representatives. I'm likely to buy foam bed the moment I will manage one. I'm also likely to slice the cushion fill up the simmons bed and consider movie of what I'm certain is likely to be faulty coil springs (that will be the situation using the most of beautyrest grievances) and that I will post this movie online. I've previously posted 2 BBB issues and that I am likely to invest just as much time when I can obtaining the term about about that trash organization as well as their goods. I previously told my tale to 2 ladies in a sears division earlier this weekend and steered them from purchasing a simmons bed (they purchased a stearns and promote rather). Atleast I understand that by-word of mouth I will acquire some degree of fulfillment by telling others about that organization, their terrible items and terrible customer support. Simmons has become joining with sealy after processing for bankruptcy protection therefore watch out for sealy beds having this same issue also later on.
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