Our tale with Mattress Factory worries some dubious salesmanship, extremely limited return guidelines, terrible customer support and an mysterious management viewpoint. I'd highly recommend not purchasing from their website. Following a $300 reduction, I visited Bed Discounters regional and had an extremely good experience.
Summary: I quit into Bed Factory in Cockeysville, doctor to purchase a double pillowtop bed. I looked over one for $1,000 and rapidly required a diminished-listed design. The following one I noticed was cozy and had a soft-top, approximately it appeared. I didn’t want to verify it had been a pillowtop. I purchased, lacking the sign up the wall having said that no results. After I got house, my spouse and child stated it wasn’t a pillowtop, and so I delivered 19 hours later using the bed in its original presentation. The associate supervisor stated no returns-but he thought an exchange was okay. That’s what I had been likely to do anyhow, to ensure that was good. Nevertheless when I eventually talked n/the supervisor – who offered me the item, BTW – he explained simply no trades possibly (what company beyond fresh-food does this, once they may instantly sell the merchandise but still create the purchase?). He explained it had been corporate plan and offered me their quantity. I named and lastly got the area manager’s voice-mail. He didn’t return the phone call, and so I delivered the boss a notice (see below), saying I required an answer n/in per week or I’d need to purchase another bed. No-call from him or other people. Event closed, atleast from their viewpoint.
Not from mine, however. I might be out the cash, but I really hope I will save others from the similar fate.
This Is Actually The notice towards the boss of Bed Factory - http://docs. Google.com/Watch? Id=dd9g28wk_9hkv5qngk. Following the terrible encounter, I shouldn’t have now been amazed by anything-but nevertheless - what organization wouldn’t atleast possess a middle mgt lackey phone and pay lip-service after obtaining this? I had been so annoyed by their firm return guidelines, persistent refusal to keep in touch with the client and insufficient business acumen, I published a poetry on the basis of the fateful journey of the castaways to Gilligan’s Department - http://docs. Google.com/Watch? Id=dd9g28wk_8fw67bchp. Move it along if it creates you grin (I didn’t at that time).
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