6200 Lankershim Boulevard
North Hollywood, California 91606-4005
(818) 505-1360
I'd the toughest customer support every.
First, I had been happy using the sleep I selected.
Next, Bob was excellent together with his customer support in the beginning, when buying the mattress.
I had been bought the mattress on Friday 3/15 and was informed by Frank/Repetition that I'd get a phone your day before provide that was Friday 3/18.
I never received a phone in the factory on 3/17 that was your day prior to the provide day.
And So I called work on 3/17 and left a note.
No body delivered my phone the next evening 3/18 and so I got it upon myeslf, to contact them within my meal break.
Ultimately talked to some repetition/Edward and told him that used to do not get a demand my shipping.
After providing Ed every detail on my scenario I questioned easily might please possess a period for provide that day 3/18 Friday since I Have been waiting several eveningis for my provide and my cousin had required time-off from work with this shipping. Additionally, informed Edward that I Have quit many communications with no one delivered my phone.
Ed mentioned he did get the concept but did not return the phone call since it was for Frank. I then stated but are not you addressing for Frank nowadays? He explained yes and stated but he fails with Frank's clients just new clientis.
However, Ed stated he'd contact the warehouse and check up on why I'venot had my mattress shipped or perhaps a phone in the factory.
After one hourapproximately Edward ultimately named me back and stated that he was uncertain on why the mattress wasn't shipped or why I'd not obtained a phone in the manufacturer additionally, stated that he'll try to possess the mattress shipped by tomorrow since, the is prepared for shipping.
I named Ed back again to request when the mattress is prepared may he please possess the mattress sent that evening regardless of how overdue I'dnot mind.
Thus Ed mentioned this really is good and stated he'd contact me back.
Ed then called me back and stated that was not feasible.
I then stated ok Ed because you possess a connection using the factory is it possible to please contact them to question them to get a shipping period and so I or my cousin might be property.
He/Ed stated I actually donot possess a connection using the factory which he can't take action.
I said you've to become joking me you simply named them.
He explained if this really is such and emergency you need to hire a vehicle and choose it-up yourself.
I said you're being unprofessional and he explained you're being unprofessional and hung-up on me.
Finally, waited for that delivery individuals to contact me like Edward had stated earlier within the discussion, 7:30pm arrived around and that I requested my cousin to contact Ed and allow him realize that no body required a planned period of shipping.
He explained he'll contact the factory and find out exactly what the issue is and certainly will call-back.
10 minutes to final period that will be 8:00 and Ed didn't contact us back.
So my cousin named him back and allow him realize that we nevertheless did not not obtain a period for shipping.
Ed told my sibling he would contact the factory and find out what's the issue. 8:00 pm arrived around but still no term.
I called work and quit a note about the workplace voice-mail (since Leed's was shut by this time around) allowing Ed or Frank realize that no body named us back in the factory and also to please provide me a phone very first thing each morning on Friday 3/19.
Finally, I waited until Friday at midday for Leeds office to provide me a phone but still nothing.
Again, within my lunch time I got it upon myself to contact work and follow up using the shipping time and day.
Talked to Frank and allow him learn about the unprofessionalism of Ed and requested him if he might please enable me with this particular problem.
Bob subsequently apologized and stated that he doesn't understand why Edward couldn't assist me if he'd have assisted me I'd have obtained my mattress that evening 3/19. Frank also mentioned he WOn't have Ed address for him and certainly will record him to Corporate.
Also, Bob also described the shipping day was planned for 3/19 anyhow and that I stated oh I suppose which was a misunderstanding on my finish.
However Bod stated nicely why-didn't I've my mattress by nowadays?
He explained sorry about this which he'd pay me having a bed protection along with a good deal to get a member of the family or buddy later on.
But, stated that he cannot possess the mattress sent that evening and, without a doubt possess the mattress sent on Sunday 3/20 very first thing each morning. I stated this really is good and thanks for the support.
I did so eventually obtain a phone that evening in the factory providing me a period position 3-6 period for delivery Saturday 3/20.
I waited until 7:30 for that shipping but still no-call no-show.
I named Frank that evening and quit a voice-mail communication by this time around Leed's was shut.
Sunday 3/21 12:30 within the morning and didn't obtain a return phone from Frank.
Required it upon myself to call again, talked to he/Frank stated I would like to call the factory and find out exactly what the issue is and he never apologized for not returning my phone.
Ultimately Bob called me back and stated that he does not determine what the thing is.
I let Bob recognize anybody at this time could be livid and requested to possess my cash which I'll be-at work before they near to have my cash delivered in my experience for that mattress.
He explained seriously in but he is likely to be departing at 5:00pm.
Visited the shop and Frank questioned how I had been performing and that I stated not too nicely.
He explained sorry about this and farewell.
Neil I'd like to inform you that I am really dissatisfied within your company.
I had been wanting to truly have a fresh mattress to settle and alternatively I'd a rollercoaster of unprofessionalism and incompetency.
I've waisted my period along with you company and today need to consume additional time buying new mattress.
Please allow me to understand what was the end result of Ed and was he documented to corporate?
Next request information.
Truly,
Very Dissatisfied client.
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