I put an order to get a carpet At Home Decorators Collection on December 15. It had been really a adorable carpet I had been purchasing for my childis new playroom within our new home. Though it would not appear until soon after Holiday, I thought it'd be worth the delay. I had been pleased the cost of the carpet was $529 vs, $600 that I'd observed on from others. Well, BIG MISTAKE! I'm so discouraged with this specific organization at this time and also the terrible customer support I've obtained. Following the order was positioned I examined online to get a following purchase, but none was handed. It had been merely mentioned that my purchase have been delivered. The purchase didn't appear, and on January 2 I named the organization to discover the position. The individual I talked stated their documents didn't display what delivery business have been utilized, which within 48-hours I'd be approached to assist solve the issue. No body named, and on Tuesday 1/6/09 I called back. The individual informed me the maker have been approached, but still had a later date to react, which somebody might contact me. Well-no one did, also it required two more calls and one more week to find out that fed-ex had dropped the carpet in the initial delivery service. I mentioned that I still desired the carpet, plus they stated it had been in-stock and may deliver out inside a week. Well, per week later I examined online also it confirmed a brand new anticipated ship day of 3/09/09!! 3 months after my initial purchase! But no mail or contact have been designed to me to inform me of the day change. I named customer support and talked the supervisor (Sheri?) who was hardly even apologetic. I informed her I'd prefer to stop my purchase and he or she was fundamentally the same as "okay, good, farewell". I actually do a good deal of shopping on the internet and also have never, never obtained such bad support. Today it's a weeks later and that I need to begin with ground-zero. It has been very time intensive, annoying and that I might suggest NOT purchasing At Home Decorators Collection because of their horrible support.
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