Bought Lazy-Boy family room collection in Nov. 2007. Shipped Jan. Have experienced more than 8 support calls to correct pillows, mechanisims, etc. DON'T purcahse LAZY-BOY... Their title echoes for itself! Simply delivered Leader/boss Kurt Darrow a notice seeking help. They declare "lifetime guarantee" but the things they DO NOT let you know is the fact that they cost $79.99 every time the support technology actions in the home. DON'T! Don't! Don't! Purchase from their website. Their furniture is extremely poorly-made. I actually have 10 websites of the diary that I began on my original support phone... It keeps growing with each passing month.
Seat CONTINUES TO BE caught within the UP placement... Components on purchase... Blah... Blah... Blah. Test of notice delivered to boss:
Once more, for that 8th amount of time in three years of possession, I've to put something ask this american-made furniture. We have possessed this furnishings since January 11 and contains been only issues. What'll we do? Stay withit, proceed to pay for the $80 work price, proceed contributing to my guide, and move ahead. The reclining seat 410-553 has become caught within the up place. Jan. 5, this same couch was caught within the down place. Named support, talked with Pam. Pam began referring to the support issue from May that has been already looked after. After I eventually made her recognize it was A BRAND NEW support require a FRESH issue, she mentioned she'd purchase the component. (Component obtained).in those days, I had been unable Nevertheless, TODAY it is caught within the up place. (just like it had been May-16).
I had been wondering everything you may do for all of US to create us happy clients? It appears this proceeds to-go on and on and on, and that I certainly believe after spending $3,193.08 for Lazy-Boy "quality" american-made furniture that there must be anything you can certainly do. We don't have kids, we don't abuse the furniture however the furniture remains to interrupt. That informs me it had been poorly-made and Lazy-Boy ought to be willing to complete anything inside your capacity to assist us.instead of proceed to cost people for work.
I Have told everybody I understand, numerous occasions never to, actually, ever buy your item. I can't think we'd confidence inside your product (an american-made item) also it proceeds to crash, split, and charge us more money for work.
Because we've this component and require it mounted in addition to whichever other areas have to get this to furniture function precisely, I'd greatly relish it if somebody might move all my info (once more) towards the Leader/boss, Mr. Kurt M. Darrow. (See previous page unanswered). I'd prefer to demand support, total service (total change) OR even better, A BRAND NEW seat.
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